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RZ Creative Shop LLC
1209 Mountain Road Place Northeast
Albuquerque, NM 87110, USA
For damaged, wrong, defective, or mismatched products, contact support as soon as possible and follow the Return & Refund Policy.
Need help with an order? Contact RZ Creative Shop customer support.
Have your order number ready. For damaged, wrong, or defective products, provide clear photographs and contact us within 24 hours after receiving the shipment.
RZ Creative Shop LLC offers international shipping to destinations supported by the store configuration and the shipping services available for the customer address.
Typical processing is 1 to 3 business days after successful payment and order verification. Product specific estimates shown at checkout take priority.
Typical international transit is 7 to 20 business days after dispatch. Delivery time varies by destination, carrier, customs processing, weekends and holidays.
A typical planning estimate is 8 to 23 business days. This is an estimate, not a guaranteed delivery date.
The actual shipping charge is shown before payment at checkout and can vary by destination, package, product and selected service.
We ship only to destinations that can be selected at checkout. Availability is controlled by store shipping zones and available fulfillment services.
When tracking is available, tracking information is provided through the order or shipment notification.
International shipments can be subject to customs duties, import taxes, VAT, GST, brokerage charges or local fees. Unless checkout expressly states otherwise, these charges are the customer responsibility.
Customers are responsible for providing a complete and accurate delivery address. Contact support immediately if a correction is needed.
Check tracking first. If a shipment is delayed, missing, or marked delivered but cannot be located, contact support with the order number.
Take clear photographs and contact support within 24 hours after receiving the shipment.
Our return and refund rules are designed for international customers. Mandatory consumer rights that cannot lawfully be excluded in the customer's country or region continue to apply.
For products eligible for a normal return, customers may contact us within 30 days after delivery. The item must meet the applicable return conditions. Some products may be excluded by law, hygiene requirements, product condition, or the product specific terms shown before purchase.
For a product that arrives damaged, defective, incorrect, or materially mismatched, contact support within 24 hours after delivery so we can review the issue quickly. This shorter reporting period does not remove mandatory consumer rights where a longer period is required by law.
Send your order number, name, email address, a clear description of the problem, and clear photographs of the product and packaging where relevant. Keep the product and packaging until support provides instructions.
Do not send an item back before receiving return instructions. Approved returns must use the return method and address supplied by RZ Creative Shop.
RZ Creative Shop LLC
1209 Mountain Road Place Northeast
Albuquerque, NM 87110
United States
For an approved return, use the return address and carrier instructions confirmed by support. Do not send returns to an address shown on a payment receipt or shipping label unless support confirms it is the correct return address.
For an approved wrong, damaged, defective, or materially mismatched item caused by the store or fulfillment process, RZ Creative Shop will provide the appropriate return shipping arrangement. For an eligible customer requested return such as size, fit, preference, or change of mind, the customer may be responsible for return shipping unless applicable law or the order terms require otherwise.
Refund of the original shipping charge depends on the reason for the return, the shipping service purchased, the order terms, and applicable consumer law. Where the store is responsible for a wrong, damaged, defective, or materially mismatched item, the applicable refund will include required shipping amounts.
The normal refund is the eligible amount actually paid for the returned product. No automatic deduction is applied merely because a return is requested. Any lawful deduction, excluded amount, or non refundable service charge will be explained when the return is approved.
Payment providers may charge processing fees to the merchant and may not return those fees. Any treatment of such fees will follow the applicable payment provider rules, order terms, and mandatory consumer law. Customers will not be charged an undisclosed deduction.
Opened or used cosmetics, beauty, personal care, hygiene, or similar products may be excluded from normal returns for health and hygiene reasons, except where applicable law provides otherwise or where the product arrived damaged, defective, or incorrect.
Approved normal returns should be unused and in the condition required by the applicable return terms, with original packaging, tags, accessories, and included items where applicable.
After an eligible return or claim is approved and any required return conditions are completed, the refund is normally initiated to the original payment method where technically possible. RZ Creative Shop aims to process approved refunds promptly. The customer should allow their payment provider, bank, or card network additional processing time. In all cases, applicable mandatory legal refund periods prevail.
Contact support as soon as possible if you want to cancel an order. Cancellation cannot be guaranteed after processing, fulfillment, or dispatch begins. If cancellation is accepted, the refund is handled through the original payment method where possible.
This policy does not remove or reduce any mandatory warranty, guarantee, cooling off, cancellation, refund, replacement, or consumer protection rights that apply in the customer's country or region.
Email support@rzcreativeshop.com or use WhatsApp Support.
By using this website, browsing products, creating an account, or placing an order, you agree to these Terms & Conditions.
Customers must use the website lawfully and responsibly and must not use it for fraudulent, unlawful, abusive or unauthorized activity.
RZ Creative Shop makes reasonable efforts to display accurate product names, descriptions, images, prices and availability. Product colors may vary by screen.
Prices may change. The applicable price is the price displayed when the customer places the order.
RZ Creative Shop may review or cancel an order for pricing errors, product availability, payment problems, suspected fraud or incorrect information.
Customers must provide valid payment information. Orders are processed after successful payment confirmation.
Shipping follows the Global Shipping Policy. Returns and refunds follow the 24 Hour Return & Refund Policy.
Customers are responsible for accurate account information and keeping account credentials secure.
Website content, branding, logos, graphics, text, images and designs belonging to RZ Creative Shop may not be copied or used without permission.
The website may be updated, modified, suspended or temporarily limited for maintenance, security, improvements or operational reasons.
RZ Creative Shop may update these terms when necessary. Updated terms will be published on the website.
This Privacy Policy explains how RZ Creative Shop LLC collects, uses and shares personal information when you visit the store, place an order, create an account, contact support or subscribe to marketing.
RZ Creative Shop LLC, 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, USA.
support@rzcreativeshop.com
We use information to operate the store, process and fulfill orders, calculate shipping and taxes, process payments, provide support, handle returns and refunds, prevent fraud, maintain security, improve the store and send marketing where permitted.
Shopify, payment providers, shipping services, fulfillment partners, analytics services, customer support tools and other providers may process information needed to provide the Services. Their own privacy terms may also apply.
Where you consent to marketing, your information may be processed by Shopify, Klaviyo or another enabled marketing service. You can unsubscribe from promotional messages at any time using the available unsubscribe controls.
Essential cookies may be required for cart, checkout, login, security and store functionality. Additional cookies or similar technologies may be used for analytics, advertising, preferences and marketing where enabled.
Because this is a global ecommerce store, information may be processed in the United States or other countries where Shopify and service providers operate, subject to applicable safeguards.
Information is retained as reasonably necessary for orders, support, accounting, security, legal obligations and legitimate business purposes. No internet transmission or electronic storage system can be guaranteed completely secure.
Depending on where you live, you may have rights to access, correct, delete, restrict, object to or receive a copy of your personal information, and to opt out of certain marketing or targeted advertising uses, subject to applicable law.
Privacy requests can be sent to support@rzcreativeshop.com.
Typical processing is 1 to 3 business days. Typical international shipping transit is 7 to 20 business days.
Contact support within 24 hours after delivery and provide clear photographs.
Approved refunds should be received within 25 days after approval and processing, subject to payment provider and bank processing.
Email support@rzcreativeshop.com or WhatsApp +1 409 240 0002.
Please check the size information shown on each product page before ordering. Product measurements can vary by style and supplier.
Always use the measurements provided for the specific product when available. If you need help choosing a size, contact support before placing your order.
Payment methods and the final amount payable are shown by Shopify checkout for the customer's order and destination.
Only payment methods displayed and available at checkout can be used. Availability can vary by country, currency, order contents and payment provider.
Customers must provide accurate billing and contact information. A payment provider may request additional verification.
Approved refunds are normally returned to the original payment method where possible. See the Return & Refund Policy for eligibility and timing.
RZ Creative Shop uses cookies and similar technologies to operate the store and support security, preferences, analytics and marketing where enabled.
Shopify may use essential cookies for cart, checkout, login, security, sessions and store functionality.
Analytics, advertising, social media, review and marketing services may use cookies or similar technologies when enabled.
You can manage cookies through your browser and available Shopify privacy controls. Blocking essential cookies can affect store functionality.
RZ Creative Shop aims to make its online store usable by as many people as reasonably possible.
We work to provide readable text, keyboard usable controls, meaningful labels, visible focus states, responsive layouts and alternative text where appropriate.
If you have difficulty accessing a page, product or checkout feature, contact support@rzcreativeshop.com or WhatsApp Support.
